How Survivor Holding Company collects, uses, and protects the personal and family information you entrust to us during archival preservation and legacy documentation work.
When you submit an inquiry, request a conservation assessment, or book an oral history session, we collect the details you provide in the form: your name, email address, phone number, and the content of your message. This includes any descriptions of your family materials, such as the type of documents or photographs you wish to preserve. We use this information solely to respond to your request, prepare a service proposal, and maintain a record of our correspondence with you.
Like most websites, our server logs record basic technical information when you visit: your browser type, device category, approximate geographic region, pages viewed, and the time of your visit. We use aggregated analytics to understand which sections of the site are most useful and to improve the clarity of our service descriptions. This data does not identify you personally and is never used to build a profile of individual visitors.
Our site uses a minimal set of cookies to remember your preferences and to support the analytics mentioned above. These are functional and performance cookies only; we do not use advertising cookies or cross-site tracking. You can disable cookies in your browser settings without losing access to the core content of this website, though some interactive features may behave differently.
Information submitted through forms is stored in our secure client management system and is accessible only to staff directly involved in your project. We do not sell, rent, or trade your personal data. In the course of fulfilling a service, we may share relevant details with trusted third-party processors, including our email provider, document hosting service, and transcription partners, each bound by confidentiality agreements. Physical materials you send for digitization are handled under a separate written agreement that specifies return shipping and storage conditions.
You may request a copy of the personal information we hold about you, ask for corrections, or request deletion of your records at any time. You can also withdraw consent for future communications without affecting the services already completed. To exercise any of these rights, contact us by email or phone using the details below. We respond to all privacy requests within thirty days.
Survivor Holding Company does not make false promises about the outcome of preservation work, does not fabricate endorsements, and does not claim affiliation with any official institution or government body. Our descriptions of services are accurate and reflect the actual scope of work we perform. We are transparent about what digitization, conservation assessment, and legacy documentation can and cannot achieve, and we never pressure clients into unnecessary services.
For any privacy-related inquiry, to access your data, or to request changes to your records, reach us at info@survivorholdingcompany.com or call +60 18 865 9454. Our office is located at Jalan SS 5A/8, Petaling Jaya, Selangor, 43701, Malaysia. This policy was last updated on January 15, 2025.